Questions About Workwear, Safety Standards, or Your Order?

Whether you are trying to match a SANS rating to your crew's tasks, compare FR fabric options, or track a delivery of steel-toe boots, this page points you to the right place. Browse the guides below or reach out directly if you need a faster answer.

Support desk

Talk to someone who knows the difference between FR cotton and aramid

Before you order, before you replace a batch of high-vis vests, or when a compliance question stalls your crew — get a straight answer from our team. We handle sizing queries, fabric care, SANS documentation, and order follow-ups.

Response times

  • Email enquiries Within 1 business day
  • Order & delivery questions Same day, before 15:00
  • Compliance & standards help 48 hours for written guidance

Call the desk

For urgent sizing swaps or delivery hold-ups, speak directly to our warehouse team.

0212164314

Email the editors

Send fabric specs, care label questions, or feedback on a review you read.

info@fxdworkwearonline.com

Visit the showroom

631 Van Rooyen Alley Suite 104
Solomonsmouth, KZN 5689

Bring a sample of the garment you are replacing — we will match the fabric weight and reflective trim on the spot.

Looking for care instructions, SANS reference numbers, or layering advice before you call? Browse the resources archive or check the contact page for department-specific routing.

Questions & Answers

Straight Answers on Sizing, Care, and Compliance

Before you place an order or update your crew's kit, here are the questions we hear most from safety officers, procurement leads, and site managers. If yours isn't covered, our support desk can help with the specifics.

How do I confirm the right size for FR coveralls?

Measure chest, waist, and inseam while wearing the base layers you'd use on shift. Flame-resistant gear should fit close without binding, because excess fabric can snag and loose cuffs reduce protection. Each product page lists a size chart with garment measurements, not just body measurements.

What does SANS 1397 compliance actually cover?

The standard sets minimum requirements for background material, reflective tape width and placement, and how the garment performs after washing. A compliant vest must retain its reflective properties over its working life, not just out of the box. We flag the specific clause each product meets.

Can I wash FR clothing with regular detergent?

No. Fabric softeners, bleach, and detergents with petroleum-based additives leave residues that can compromise flame resistance. Use a mild detergent, skip the softener, and air-dry or tumble dry on low. Contaminated FR gear should be replaced rather than rewashed.

How often should high-visibility vests be replaced?

Inspect monthly for fading, frayed reflective tape, or cracked backing material. In outdoor roles with heavy sun exposure, most vests need replacement every six to twelve months. Warehouse crews working indoors under artificial light typically get longer service life.

What is the difference between steel-toe and composite-toe boots?

Steel toes handle heavier impacts and are thinner, but they conduct cold and heat and can trigger metal detectors. Composite toes are lighter, non-conductive, and better for cold storage or electrical work, though they add slightly more bulk. Your site's hazard assessment should dictate the choice.

Do you offer bulk pricing for construction crews?

Yes, we supply teams of any size with consistent sizing and same-batch fabric dye lots. For orders above a certain volume, we can hold sizes for a trial fitting session before the full order is placed. Reach out through our contact page and we'll walk through the process.

Need a deeper look at fabric standards or boot testing? Read our field guides and technical resources or talk to our support team.

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